General Terms and Conditions of Use and Sale
These general terms and conditions (the "Conditions") apply to:
- a) the use of any information, pictures, videos, documents and/or other services on the ELORE online store (the "Website"); and
- b) the purchase of ELORE products on the Website.
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements.
EXCLUSION OF LIABILITY FOR EXTERNAL LINKS:
The Website may provide links to external Internet sites. ELORE hereby declares explicitly that it has no influence on the layout or content of the linked pages and dissociates itself expressly from all contents of all linked pages of third parties. ELORE shall not be liable for the use or content of Internet sites that link to this site or which are linked from it. Our privacy notice does not apply to any collection and processing of your personal data on or through such external sites.
INFORMATION ON THE WEBSITE:
The information on the Website is for general information purposes only and does not constitute advice. Even though ELORE has composed its website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. ELORE does not guarantee that the website and/or the information is free of errors, defects, malware and viruses or that the Website and/or Information is correct, up to date and accurate.
ELORE shall not be liable for any damages resulting from the use or inability to use of the website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of ELORE.
ELORE shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
All brand names, logos, product names and titles used on the website are trade marks or trade names of ELORE or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trade marks, logos or trade names as this may constitute an infringement of the holder’s rights.
All website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this website are the copyrights of ELORE and/or its suppliers and subcontractors.
You are only allowed to electronically copy and to print in hard copy portions of the website to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than the one mentioned above, modification, distribution or republication. Should you wish to use materials or information from this website, you need our prior written approval to do so.
ELORE collects and processes the personal data of the visitors of the Website according to the privacy notice.
See more information in regards to your privacy in the Privacy Notice below
In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this website or send these to ELORE by e-mail or otherwise, we shall be entitled to use, copy and/or commercially exploit such materials to the fullest extent and free of charge and we shall not be bound by any confidentiality obligation in respect of such materials.
You hereby indemnify and hold ELORE harmless from and against all actions, claims and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.
TERMS OF SALE
ELIGIBILITY AND ORDERING:
You can order as a registered user or as a guest and will need an email address to place an order.
The products offered on the website represent an offer to purchase products from ELORE Store based on the data provided on the website.
All prices indicated are GBP (Great British Pounds) amounts and include value added tax. Orders and deliveries are possible within Europe and Internationally. If ELORE is not able to execute an order, you will be informed as quickly as possible.
When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").
Products on the website have stock and are ready to be sent. Any products that are out of stock are marked as unavailable or sold out. We may have stock issues from customers ordering products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be notified and reimbursed or not charged accordingly, depending on your payment method. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly. Alternatively, if the products you are looking for are sold out, you may wish to check availability with your ELORE store which you can locate through our Store Locator.
If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately contact us via email or telephone information provided. ELORE will do its best to assist you any way it can. As ELORE always strives for quick deliveries, it means there is not much time to cancel your order before delivery.
Please note that we cannot make or accept any changes (address, size, colour, exchange) once your order has been placed.
Fulfilment of all orders on the website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (not limitative), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:
▪The product is not available
▪Your billing information is not correct or not verifiable
▪Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud
▪If applicable your bank transfer payment is not received within 5 business days after the Order Confirmation
▪We could not deliver to the address provided by you
▪Due to circumstances or events beyond our control.
You can pay for the products by credit card (MasterCard, Visa, American Express), Debit Card (Maestro Visa), PayPal, and by other means as may be applicable in your country.
Your total price
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.
The prices of the products will be as displayed on the website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.
DELIVERY AND RETENTION OF OWNERSHIP:
Our delivery time is 2 to 7 working days after shipping the order.
If you make a purchase that exceeds the threshold applicable in your country of delivery, you will receive free "standard delivery. See our delivery options for more details.
If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.
Retention of Ownership
You are responsible for the products following delivery of the products to the address you gave us. The products remain the property of ELORE until payment is made in full.
RETURN AND CANCELLATION:
Returning defective products
You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you notice the defect. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see our returns policy.
Your right of withdrawal
All products purchased on our online store may be returned to us within the following time frame at your own risk: 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you)
To exercise your cancellation right, you need to:
(i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) at the post office or to the carrier within the aforementioned 14 days period.
If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.
Returned products must be returned in the same condition as they were sent and must have all their original packaging.
How to exercise your right of cancellation
To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us in the following ways:
- Call ELORE on the phone number provided on the website
- Send an email to following address firstname.lastname@example.org
Please provide your name, home address, details of the order and, where available, your phone number and email address.
How to return
In case you want to return products,
- Please inform us of your intention to return products prior to doing so via email or telephone call
- Please make sure they’re all placed back in the original packaging in which it was sent to you
- Take the package to the post office or carrier and send it to the following address:
(Lower Market Hall)
Camden Lock Place
All items have a time limit of 14 days to be returned and must be placed back in its original packaging in order to be eligible for an exchange, your 14 day period starts from the date your item was received to the address you provide in your order. Any items returned after the time limit will not be eligible for exchange.
We strongly advise our customers to ensure that they’re within the time frame provided before returning items for exchange as we will not take any responsibility for items sent back after the 14 day period and you may send it back with no guarantee of an exchange.
- If your ELORE product is received damaged or faulty then you are eligible for an exchange within the 14 days time frame. Please be sure to place the item back in all it’s original packaging.
- If you’re unhappy with your purchase and the item is not damaged or faulty then please return the item within 14 days in its original packaging and we will offer you an exchange once the item has been received and fully inspected.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid to the same card or account that was used to place the order without undue delay.
Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
In order to get a full refund it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn and have all the product labels and tags intact.