When you either visit our store, or our website, or when you buy our products off- or online, we will collect and process your personal data. In this notice we will explain what personal data we collect and what we do with it. We will also inform you on several other topics related to the way we process your personal data. This privacy notice is structured in the same way you interact with us. It applies to both consumers and small businesses (jointly referred to as ‘Customers’) that buy our products off- or online. In case you are a small business, some of the content of this privacy notice may not apply to you. Please also note that this privacy notice may change. The version that you find on our website will be updated on a regular basis.
- WHO IS THE CONTROLLER?
ELORE is responsible for this privacy notice. You can contact us at the address listed at the bottom of this privacy notice.
- WHAT INFORMATION DO WE COLLECT?
When you make a purchase on our website, we collect your full name, full postal and/or separate billing address, email address, ordered and returned products, delivery information and invoice information. Furthermore, you may choose to provide us with your date of birth and telephone number. We do not collect information related to the payment instrument that you use, e.g. credit card information. This information is processed solely by our payment service provider and by the providers of the payment instruments subject to strict information security assurances.
Your personal data will be processed for the following purposes:
- a) To fulfil your orders, this includes answering your queries on the phone, via post
- b) To validate whether your personal data is not associated with fraudulent credit card usage or excessive credit card charge backs
- c) To provide effective targeted advertising to you. Effective targeted advertising is advertising optimised to your (inferred) personal preferences. Targeted advertising includes both online advertisements and advertisements in direct marketing communications;
d)To provide high level of service, so when you contact us we can support you with reference to your interactions with the brand.
OUR CONTACT DETAILS:
For any requests either related or unrelated to this privacy notice please use one of the following options to do so.
Phone: +44 (0)77 1359 8334 or +44 (0)79 7241 1378
EFFECTS OF WITHDRAWAL:
If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Costs of delivery will not be reimbursed in case you withdraw only part of your order.
You will return the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.
We will bear the cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.